Aged Care Facility Cleaning Across NSW
VSS Group provides aged care facility cleaning for residential aged care homes, retirement villages, disability accommodation and NDIS provider sites across Sydney and NSW.
Aged care homes are where residents live, so cleaning has to protect their health, respect their privacy and fit around care routines. Poor cleaning shows up quickly as infection risk, complaints from families and gaps at audit time. We plan cleaning with your facility manager and care team, so rooms, shared areas and staff spaces are cleaned at the right times, with the right products and equipment.
Every service runs from a written scope that lists the areas, tasks and frequency, with infection control steps and records agreed before cleaning starts.
Infection control focus
Colour-coded equipment, touchpoint cleaning and outbreak support.
Resident-aware cleaning
Rooms cleaned around care routines, rest times and visitors.
Documented routines
Schedules and records ready for your audits and reviews.
Aged Care and Disability Facilities We Clean
Nursing home cleaning services and disability care cleaning need the same care and consistency, but each site has its own layout, residents and routines. We clean the following facility types. This page covers facilities run by providers, not cleaning inside private homes.
Residential Aged Care Homes
Resident rooms, ensuites, dining rooms, lounges and staff areas in residential aged care and nursing homes.
Retirement Villages
Community centres, clubhouses, pools, gyms, libraries and shared areas in retirement and independent living villages.
Disability Accommodation
Shared living areas, bathrooms and staff spaces in supported independent living and specialist disability accommodation.
Respite and Day Centres
Activity rooms, dining areas and amenities in respite and day centres, cleaned around program times.
NDIS Provider Premises
NDIS facility cleaning for day program spaces, therapy rooms, offices and reception areas.
Care Offices and Clinic Rooms
Community care offices, consulting rooms and treatment rooms, with clinical areas agreed in the scope.
Infection Control Built Into Every Clean
Older residents are more vulnerable to gastro, influenza, COVID-19 and other infections, and they spread quickly in shared living. Cleaning is part of your infection prevention and control program, so our methods are set to match it.
Under the strengthened Aged Care Quality Standards, Standard 4 (The Environment) includes infection prevention and control. Our cleaning routines and records are set up to support the evidence your facility provides for it.
Discuss Your RequirementsColour-Coded Equipment
Separate cloths, mops and buckets for bathrooms, kitchens, resident rooms and general areas, so germs are not moved between spaces.
High-Touch Points
Handrails, call buttons, bed rails, door handles, light switches and lift buttons cleaned more often than general surfaces.
Products and Contact Times
Detergents and disinfectants agreed with you and used at the right strength, with surfaces left wet for the stated contact time.
Isolation Rooms
Rooms under transmission-based precautions cleaned last, with the PPE and dedicated equipment your infection control lead directs.
Clean to Dirty Order
Each room is cleaned from cleaner to dirtier areas and from high to low surfaces, finishing with bathrooms and floors.
Trained Cleaners
Cleaners are trained in hand hygiene, PPE use and your facility's infection control procedures before starting on site.
What Our Aged Care Cleaning Covers
Your scope is built from the areas below, with the tasks and frequency for each one set out in your proposal. Areas with their own rules, such as kitchens, laundries and clinical rooms, are only cleaned where agreed with your team.
Resident Rooms and Ensuites
- Bed frames, bedside tables and wardrobes wiped
- Call buttons, rails and switches cleaned
- Ensuite toilets, showers and basins cleaned
- Floors vacuumed or mopped
- Bins emptied and liners replaced
Shared Living Areas
- Lounges, dining rooms and activity rooms
- Corridors, handrails and lifts
- Visitor toilets and reception areas
- Internal glass and entry doors
- Chairs, tables and furniture wiped
Staff and Service Areas
- Staff rooms and change rooms
- Nurse stations and offices
- Treatment rooms, where agreed
- Utility and sluice room floors, where agreed
- Bin rooms and waste holding areas
Periodic work. Deep cleaning, carpet cleaning, hard floor strip and sealing and window cleaning are quoted separately and scheduled for quiet times, such as when residents are at activities or on outings.
Cleaning That Respects Residents and Their Home
Residents notice who comes into their room and how they are treated. Families notice too. Our cleaners follow simple rules that protect privacy and keep residents comfortable, and we aim to keep the same cleaners on your site so residents see familiar faces.
- Knock, introduce and ask. Cleaners knock, say who they are and check it is a good time before entering a resident's room.
- Belongings stay where they are. Personal items, photos and furniture are cleaned around and put back exactly as they were.
- Timed around care. Rooms are cleaned when residents are up and about, at meals or at activities, not during rest or personal care.
- Quiet and safe. Noisy equipment is kept away from rest times, wet floor signs go out and walkways stay clear for walkers and wheelchairs.
- Concerns passed on. Hazards, spills or anything unusual in a room are reported to the nurse in charge or your nominated contact.
Outbreak Cleaning Support
When a gastro, influenza or COVID-19 outbreak is declared, cleaning needs to change quickly. Tell your service contact as soon as an outbreak is suspected and we will confirm the extra cleaning we can put in place. The steps are agreed in advance, so your team isn't planning cleaning in the middle of an outbreak.
Plan Outbreak Support-
01
Increase cleaning
Touchpoint cleaning and visits increased across affected wings, following your outbreak management plan.
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02
Follow your precautions
PPE, isolation signage and the products your infection control lead specifies are used in affected areas.
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03
Separate equipment
Affected rooms cleaned last, with dedicated or colour-coded equipment that stays in the outbreak zone.
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04
Clean after isolation
A full clean of rooms and shared areas once isolation ends and your team clears each area.
How Our Aged Care Cleaning Service Works
Every facility gets a cleaning plan built around its residents, layout and care routines. You don't need a detailed specification to start.
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1
Request a Quote
Send your facility type, location, number of beds or residents and the areas you need cleaned. We confirm if a site visit is needed.
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2
Site Visit and Consultation
We walk the site with your facility manager or infection control lead and note care routines, restricted areas and access.
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3
Receive Your Proposal
You get a written scope with areas, tasks, frequency, infection control steps, records and price, plus any periodic work.
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4
Start and Review
Cleaners are screened and inducted, then start on the agreed date. We review the scope with you as needs change.
Records and Screening for Your Audits
Aged care providers need evidence, not just clean rooms. We agree what is recorded and provided before the service starts, so the paperwork is ready when assessors or your quality team ask for it.
Cleaning Schedules
Room-by-room and area schedules showing what is cleaned and how often.
Sign-Off Records
Completed cleaning recorded in the format agreed with you, ready for audits and reviews.
Police Checks and Screening
Police checks and any vaccination or screening requirements your facility sets are completed before cleaners start.
Chemical Register
A list of products used on site, with safety data sheets available on request.
Hazard Reporting
Hazards, damage and incidents noticed while cleaning are reported to your nominated contact.
One Point of Contact
Missed tasks, scope changes and outbreak requests go to one agreed contact.
We also offer hygiene and pest control, consumable supplies and waste management, so more of your facility services sit under one arrangement.
Request a QuoteWhat Affects the Cost of Aged Care Cleaning?
Every facility is quoted on its own requirements. These are the main factors that set the price, and each one is shown in your proposal, so you can compare it with your current arrangement.
Get Your Facility Quote- 01
Facility size and layout
Floor area, number of wings, levels and resident rooms.
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Number of residents
More residents means busier bathrooms, dining rooms and shared areas.
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Cleaning frequency
Daily cleaning of rooms and shared areas costs more than fewer weekly visits.
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Infection control needs
Touchpoint frequency, isolation rooms and product requirements.
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Records and screening
The records, sign-offs and screening your facility requires.
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Periodic and outbreak work
Deep cleans, floor care and extra outbreak visits are priced separately.
Aged Care Cleaning FAQs
Answers to common questions about aged care facility cleaning, nursing home cleaning services and disability care cleaning with VSS Group.
How much does aged care cleaning cost?
Cost depends on facility size, number of residents, cleaning frequency, infection control needs, records and any periodic or outbreak work. We prepare a written quote after reviewing your requirements and confirm if a site visit is needed first.
Do you provide aged care cleaning services in Sydney and regional NSW?
We provide aged care cleaning services in Sydney and can discuss facilities in other parts of NSW. Send us your address and we will confirm what we can cover.
Is this service for facilities or private homes?
This service is for facilities run by aged care, retirement living and disability providers. We don't provide in-home cleaning for individual home care package or NDIS participants.
How do you support the Aged Care Quality Standards?
Our cleaning routines, infection control steps and records are set up to support the evidence your facility provides under the strengthened Aged Care Quality Standards, including Standard 4 (The Environment). Your facility remains responsible for its own compliance.
Can you help during an outbreak?
Yes. Tell your service contact as soon as an outbreak is suspected. We confirm the extra cleaning we can put in place, follow your outbreak management plan and clean rooms once isolation ends.
Are your cleaners police checked?
Police checks and any vaccination or screening requirements your facility sets are completed before cleaners start on your site.
How do you respect residents' privacy?
Cleaners knock and introduce themselves before entering a room, clean around personal belongings and schedule room cleaning around care routines and rest times.
Do you clean kitchens and laundries?
Kitchen and laundry floors, walls and surfaces can be included where agreed. Food contact surfaces, cooking equipment and laundry operations are usually handled by your own teams.
Can you clean NDIS and disability accommodation?
Yes. NDIS facility cleaning covers shared living areas, bathrooms, kitchens, staff rooms and offices in provider-run disability accommodation and day program sites.
What records do you provide?
Records are agreed before the service starts. This can include cleaning schedules, sign-off records, a chemical register and hazard reports.
Who supplies soap, toilet paper and hand towels?
This is agreed before the service starts and written into your proposal. You can keep your current supplier or add our consumable supplies service.
What happens if a task is missed?
Report it to your service contact with the area and date. Photos help. The process for reviewing and fixing missed tasks is agreed before cleaning begins.
Can the same cleaners attend each visit?
We aim to keep the same cleaners on your site where rosters allow, so residents and staff see familiar faces.
Can you clean more than one facility?
Yes. Send the address and requirements for each facility. We confirm what we can cover at each location, and each site can have its own schedule.
Can't find your answer? Send us your question.
Get an Aged Care Cleaning Quote
Tell us about your aged care home, retirement village or disability facility and the cleaning you need. We will review your requirements, arrange a site visit if needed and send a written proposal with clear inclusions, infection control steps and records. Include as much detail as you can, and we will follow up on anything we need to confirm.
Request a QuoteUseful Details to Include
- Facility address, listing each site if there is more than one
- Facility type and number of beds or residents
- Areas to include, such as rooms, shared areas and staff spaces
- Infection control, screening and record requirements
- Preferred cleaning times around care routines
- Preferred start date
